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U.S. Department of Justice and Uber ADA Lawsuit Settlement Agreement Payment Information

October 27, 2022
Source: U.S. Department of Justice (DOJ)

On Monday, October 24, Uber notified over 65,000 individuals that they are eligible for a payment under its settlement with the U.S. Department of Justice. The settlement resolves a DOJ lawsuit filed against Uber alleging that Uber violated the Americans with Disabilities Act by charging wait time fees to riders who, because of disability, need more time to board an Uber car. The press release regarding the settlement agreement between the DOJ and Uber is available here.

Please check your emails and Uber app in the “Uber hub” section to check whether you received a notification that you are eligible for ride credits or, in some cases, money payments.

Under the agreement, Uber is also waiving wait time fees for all Uber riders who certify that they (or someone they frequently travel with) need more time to get in an Uber because of a disability. Your members can learn more about the waiver and wait time fee refunds at Uber’s Help Page.

For more information about this agreement or the ADA, visit or call the DOJ/ADA toll-free Information Line at 1-800-514-0301 or 1-833-610-1264 (TTY).