September 21, 2021
Source: U.S. Department of Justice (DOJ)
The Justice Department filed a Statement of Interest [PDF, 21 pages] regarding alleged violations of the ADA by Quest Diagnostics Incorporated, a health care services company.
Quest Diagnostics Incorporated and its subsidiaries (collectively, Quest) own and operate over 2,100 patient service centers where they provide diagnostic testing and health care services to patients across the country. Plaintiffs, individuals with visual impairments and an advocacy organization serving the interests of people who are blind or visually impaired, allege that Quest’s self-service kiosks at these patient service centers are inaccessible and that Quest violates the ADA by failing to provide effective communication and denying Plaintiffs an equal opportunity to enjoy Quest’s health care services.
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