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Cloth Face Coverings and Distancing Pose Communication Challenges for Many

July 13, 2020
Source: National Institute on Deafness and Other Communication Disorders (NIDCD)

Communication is an important and complex transaction that depends on visual and, often, auditory (hearing) cues. Factors that influence how well our spoken language is received include our eye contact and body language, whether we stand or sit while speaking, the tone of our voices and our facial expressions, and environmental lighting and background noise.

Individuals with hearing problems (and even those with normal hearing) may also pay close attention to a speaker’s mouth—known as lip-reading or speech-reading—to follow conversational speech. In the U.S., approximately 15 percent of adults over age 18 report trouble hearing. Hearing loss develops for many reasons, including exposure over time to loud noise. Some people are born with hearing problems, and many develop hearing loss as they grow older. Regardless of the cause, hearing loss is disabling for millions of people, including half of people in the U.S. ages 75 and older.

For most of this spring and now into the summer, cloth face coverings (face masks) and physical distancing have become the new norm in many places. Public health guidelines recommending these safeguards against the COVID-19 pandemic aren’t likely to change anytime soon. These necessary precautions can be exhausting—especially for individuals with hearing loss who may depend on lip-reading to communicate.

Cloth face coverings obscure facial features, disrupting speech perception and the emotion conveyed by the speaker. They also filter speech, making sounds less clear. When it is harder to understand speech—whether because of cloth face coverings, distance, or other factors—research suggests that we have fewer cognitive resources to process information deeply. As a result, communication suffers, and feelings of stress and isolation may increase.

Speech, language, and hearing capabilities are highly individualized. These difficult times offer all of us the opportunity to be mindful about communication. It will require extra effort. I encourage everyone to meet these challenges with patience, kindness, and a commitment to problem-solving. Speak more clearly and perhaps louder than you normally would (without shouting). If a clear face covering is available, consider using it in place of the cloth face covering you currently use, so that your mouth is visible.

Ask the person you’re speaking with if they understand what you’re saying. Another option is to ask them to repeat back what you’ve said. You can also offer to use another method (smartphone, paper and pen, whiteboard) to get your message across. And, when possible, avoid loud background noise when interacting. This can both improve comprehension in the moment and protect your hearing for the future.

Tips for Improving Communication When Wearing A Face Mask

  • Be aware: Is the person you’re communicating with having trouble understanding you? Ask and adapt if needed.
  • Be patient: Face coverings block visual cues and muffle sounds that help us understand speech, which can make interactions frustrating.
  • Be mindful: Consider how physical distancing might affect your communication. As distance increases, sound levels decrease, and visual clues are more difficult to see.
  • Be loud and clear: Speak up, but don’t shout. Focus on speaking clearly. Consider wearing a clear face covering, if possible. If you’re having trouble understanding, ask the person you’re talking with to speak louder. If you lip-read, ask those you interact with regularly to wear a clear face covering.
  • Turn down the background volume: Background noise can make conversation especially hard. When possible, move to a quieter spot or turn down the sound.
  • Communicate another way: Use a smartphone talk-to-text application or writing tools (paper/pen, whiteboard) to communicate.*
  • Confirm that your statement is clear: Ask if your message has been understood.
  • Bring a friend or be a friend: If it’s essential that you comprehend important spoken details—during a discussion with a health care provider, for example—consider bringing a friend or family member with you. Or, offer to come along to listen and take notes when a friend has an important appointment or meeting.

* Learn more about assistive technologies, smartphone applications, and sources for face masks (including clear masks) from The Hearing Loss Association of America.

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