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Justice Department Reaches Settlement Agreement with Lyft, Inc. over ADA Violations

June 23, 2020
Source: U.S. Department of Justice (DOJ)

Lyft, Inc Settlement Agreement [DOJ Summary] – Resolution of allegations that drivers for a nationwide demand-responsive transportation company denied people with disabilities rides if they had a mobility device or treated them poorly on account of their disability. The agreement includes modification of the company’s wheelchair policy to specify that drivers are required to assist with the stowing of foldable or collapsible mobility devices used by individuals with disabilities and to include a statement that drivers cannot discriminate against an individual with a disability; notice of the wheelchair policy to the drivers; training the company’s Critical Response Line and Trust & Safety employees, as well as any other employees tasked with processing, investigating, or responding to complaints, on the wheelchair policy; if a driver is found to have violated the wheelchair policy or harassed an individual with disabilities because of a mobility device, the business relationship with the driver may be terminated or the company will respond in a manner consistent with its enforcement of Driver’s violations of other provisions in the company’s Terms of Service; if the company determines the wheelchair policy has been violated then the company shall refund the trip for the rider and issue an account credit; submission of reports to the Department; $30,000 in compensatory damages for one complainant 1; $4,000 each in compensatory damages for three additional complainants; and $40,000 in a civil penalty to the United States. (6/22/20)

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