Service Animals: Beyond the Two Allowable Questions

4th Thursday ADA Talks 2025

Date: January 23, 2025 

This is the first of ten webinars held monthly in the 4th Thursday ADA Talks from January to October 2025.

REGISTER: 4th Thursday ADA Talks 2025
or use the link: https://bit.ly/4th-thursday-ada-talks-2025

Time (60 minutes) 

10:00 – 11:00 am [Eastern] / 9:00 – 10:00 am [Central] / 8:00 – 9:00 am [Mountain] / 7:00 – 8:00 am [Pacific]

In This Webinar

Customers are barking at you and staff say they can’t do anything. What laws apply when a customer is accompanied by a service animal in a business? What does the Americans with Disabilities Act (ADA) say about service animals? Should businesses have policies and procedures in place when service animals are present in the business? How do we communicate with customers and staff? Where can we find the answers? What are the current issues and trends regarding service animals?

Complying with the law and managing expectations are the cornerstones of great customer service and organizational leadership. In this webinar, we will examine real world scenarios to help supervisors, managers, owners, decision makers, and service animal handlers develop skills to make sure things are “under control” when service animals are present.

Presenter

Laura Lee Putzback, ADAC
Service Dog Alliance of Florida

Hosts

University of Kentucky Human Development Institute (HDI), Southeast ADA Center, Burton Blatt Institute (BBI) at Syracuse University.

Webinar Format

• We use Zoom for our virtual platform.
• Audio is provided through the virtual platform or by phone.
• Real-time captioning and American Sign Language (ASL) interpreting available during the webinar.
• The webinar will be recorded for archival purposes.

Certificate of Participation

For this webinar to receive credit:

• You must be registered and complete the Post Test Eval.
• You must attend the entire session (live or archive).

Register

4th Thursday ADA Talks 2025
or use the link: https://bit.ly/4th-thursday-ada-talks-2025

Learn More and Archives

4th Thursday ADA Talks 2025
web: disabilitywebinars.org/archives/ada-talks/