Managing Risk and Other Legal Requirements for Businesses Under ADA Title III

Wednesday, March 22, 2023
2:00 PM to 3:30 PM, Eastern time

For help or questions, contact Mid-Atlantic ADA Center – Phone: 301-217-0124; Email:

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Capital One leverages a process mindset to manage risk within their ADA Title III program. In this presentation, they will share why it is important to manage, measure, and remediate risks within the ADA program, while remaining compliant with other regulations. Through case studies of ADA accommodations, they will engage the audience to discuss best practices.

Carin Coates is a process owner for Capital One’s ADA Enterprise Team, Language and Interpretation Enterprise Team, as well as the US Card Power of Attorney, Conservator and Guardianship Team.

Carlos Lugo is a Senior Counsel for Capital One’s Regulatory Legal Team, with Subject Matter Expertise on ADA Title III & Digital Accessibility, Languages other than English, Customer protective arrangements such as Power of Attorney, Conservatorships and Guardianships.

Certificates of Participation:
To obtain a certificate of participation, you must first register for the session, then follow the payment link provided in your registration confirmation email message. The cost is $10. You must pay for the certificate before the webinar. Instructions for claiming your certificate will be provided during the live webinar. Find more details in our continuing education policies and procedures.