Frequently Asked Questions (FAQs)

Effective Communication

  1. Providing an Interpreter
    • A person who is Deaf called for an appointment at our site. Are we required to provide an ASL interpreter?
    • What if I have a request for an ASL interpreter and do not have funds to pay for the interpreter - are there other options?

    Answer: A public accommodation is not required to provide any auxiliary aid or service that would fundamentally alter the nature of the goods or services offered or that would result in an undue burden. However, the fact that providing a particular auxiliary aid or service would result in a fundamental alteration or undue burden does not necessarily relieve a public accommodation from its obligation to ensure effective communication. The public accommodation must still provide an alternative auxiliary aid or service that would not result in an undue burden or fundamental alteration but that would ensure effective communication to the maximum extent possible, if one is available.

  1. Braille Request
    I have a request for my documents in Braille, where and how do I do this? Will there be a cost?

    Answer: You can contact the IRS to order IRS publications in Braille. For more information refer to the web page: IRS Accessible Tax Publications (in Braille and Text Formats)

Facility Access

  1. I want to involve people with disabilities in surveying a VITA site for accessibility.
    Where can I find volunteers with disabilities to help with this activity?

    Answer: Your local Center for Independent Living (CIL) is an excellent resource on facility accessibility. They can provide detailed information on facility accessibility and possibly link you to volunteers with disabilities -- find a Center for Independent Living (CIL) near you.

  1. How do I know if my tax site is accessible to persons with disabilities?
    Is there a checklist or other materials to help make sure we are accessible?

    Answer: There is a checklist available that is current to the existing Americans with Disabilities Act Standards: ADA Checklist for Readily Achievable Barrier Removal. Also, the publication, Tax Incentives for Business [PDF], details tax credits and deductions available to improve accessibility and should be considered when determining if barrier removal is "readily achievable.”
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Web & Materials Accessibility

  1. Accessible Websites
    How do I know if my website is accessible?

    Answer: There are several resources available in which you can check the accessibility of your website. Internet use is essential in today’s business environment. However, the Internet can create barriers for individuals with disabilities, especially for people unable to operate a standard keyboard or mouse. Assistive technology such as alternative keyboards and speech output can help, but only if a website is developed to be accessible and compatible with assistive technology. Business Toolkit - Web Accessibility lists numerous tools and tutorials related to accessible website design.

  1. Accessible e-flyers
    How do I make my e-flyers accessible for screen readers?

    Answer: E-flyers can effectively include anything which may be included in a standard web page and are generally created in HTML. To make HTML generated emails accessible, they need to be produced following accepted accessibility standards (i.e., W3C Web Content Accessibility Guidelines (WCAG). For example, many e-flyers, just like web pages, include colorful artwork and images and to be accessible to a screen reader must have alternative text.

Alternate formats are available upon request.

To view some file types:

Copyright Permission

Duplication and sharing is encouraged.
Credit: National Disability Institute (NDI) - Tax Access (

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