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US DOT Issues 2017 Report on Disability-Related Air Travel Complaints Received in 2016

October 2, 2017
Source: U.S. Department of Transportation (DOT)

The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the Secretary of Transportation “regularly review all complaints received by air carriers alleging discrimination on the basis of disability” and “report annually to Congress on the results of such review.” This is the twelfth such annual report to Congress, which covers disability-related complaints that U.S. and foreign passenger air carriers operating to, from, and within the U.S. received during the 2016 calendar year, as reported to the U.S. Department of Transportation (Department or DOT) by those carriers.

2016 Summary Report (PDF 4 pages)

Data Tables:
Summary totals for all carriers
Summary totals for U.S. air carriers
Summary totals for foreign air carriers
Detailed data for individual carriers

Link: Go to website for News Source
https://www.transportation.gov/airconsumer/2017-report-disability-related-air-travel-complaints-received-2016


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